*********** Manager

<p>During this week I went to PNA to purchase a pen. The assistant was very helpful and showed me all the options I had to choose from. I found the pen I wanted and to my knowledge the price I saw on the stand was what I will be charged. At the till the price is triple. I questioned the price and the teller requested that someone check the price. The lady brings the mini stand to the counter and they notice that two mini stands have been stuck together and only one price is visible in the center of both (meaning all pens are the same price) The supervisor admits that this is incorrect and they need to correct this right away. So I inquire as to which price am I going to pay? The manager is called in and she then laughs at me and says "Shame they are two different stands" So I show her that they are held together with pritt and there is only one price. So she needs to explain. She starts to laugh again and says "Shame blah blah" There were other people at the till and she made it appear as if I was ******** and could not understand by keeping on saying "Shame and laughing at me" This really did irate me so I left without buying the pen. I am a director at a training company and recommend that this women get some urgent Communiciations and Customer Care training. </p>