Disappointed: Customer Experience

Item: PNA Stationers
Rating: 1
Author: LA F

<p>I would like to lay a complaint against one specific individual at PNA – Lifestyle Centurion. Rachel is rude and very ***********. I bought a cadii bag from PNA in the beginning of February for my son as a birthday gift. We only unwrapped the cadii this weekend and realised the carry handle had a factory fault. When I contacted Rachel she told me that she is unable to get me a replacement handle and that she will have to contact Cadii to get them to get my one. My question is, why don't they have extra parts and if this is a factory fault why should I be referred to Cadii if PNA opted to sell these bags. I told her my son doesn’t have a school bag and she indicated that I should take it to the cadii shop in JHB. My question being, who’s petrol should drive to Cadii. I also told her that I want a refund and she told me. She doesn't give refunds. </p> <p>Shen then went on saying the only way she can help is to get cadii to send a new handle. My question being, how long should I wait? I asked her for the supplier’s number (cadii) and I spoke to a very friendly lady Marion. She said she will phone them to assist me. Rachel called me back rudely saying they can help me with a light blue handle or black handle. My son’s cadii is Navy Blue. I told her I paid R975.00 for this bag I won’t settle for a colour that won’t fit. Infact I will come in for a refund. She told me she won’t give me a refund because my son used the bag. I told her he didn’t use the bag we only removed the plastic yesterday. She then said. Bring it in first for me to see if your son used it. I told her not to insult my integrity. Then she hung up saying she is waiting for me to come. </p>

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Replies (10)

PNA Stationers's replyOfficial

19 Mar 2018, 10:30

Good day

Thank you for informing us about your recent experience with the PNA Lifestyle. We apologize if the product/service did not meet your expectations, and appreciate you taking your time to share your concerns.