Disappointed by Poor Service at PNA

I visited PNA Woodlands Boulevard recently, hoping to purchase a Parker pen. Upon entering, I was greeted warmly by a staff member at the door, which initially set a good tone. However, my experience quickly soured.

The pens were locked in a protective case, making it impossible to access them without assistance. I stood at the display for over a minute, expecting someone to help. Despite five staff members being behind the counter—two at the tills and three engaged in conversation—no one offered assistance.

In a world where companies like Takealot deliver to your door, you would expect a physical store to differentiate itself by offering excellent customer service. Sadly, this was not the case at PNA. I will gladly take my future purchases to Takealot, where convenience and service are prioritized.

Wishing PNA good luck with service like this.