Customer service training needed

<p>I went in to the Galleria branch yesterday and had a really unpleasant experience. I work in the mall and am always getting customers complain about the horrible customer service. I have gone to the store a few times and have left rather annoyed but after yesterday's incident I decided that something seriously needs to be changed in that store as I am always referring customers to the store. The staff are anything but friendly, they are absolutely unpleasant, they offer no assistance, most of the time they are huddled at the counter chatting and if you wish to get any help you have to hunt one of them down then be subjected to their looks of annoyance. Staff make you feel very unwelcome and you just want to leave, I have gotten the most complaints from young females as the staff tend to stare at them and s******. I as a customer would like to go to a store and not feel as if I am unwelcome, as the only store that stocks craft goods in the area I have little to no choice but to go there so I suggest that the staff are trained on customer service. </p>