Bad service!

To whom it may concern

As I type this email, I’m angry and disappointed as a customer about the service I received at PNA Green Stone store, the manager was very rude and unfair I don’t understand or is it because I’m a black African woman……. Went in the store to buy some stationery got a warm welcome from one of the staff members his name is Thato he was by my side all the way as I didn’t understand/know most of the things I went to get in the store and explaining to me in a manner that I understood. While we busy with everything we got to a department where I wanted a compass while explaining to me on which is the best one, I see this other one priced R29.59 which on that trail there was a whole lot, I asked him about the one that I see with that price he was stunt, told him that thats the one I want hence the price attracted me more.

He called his supervisor and explained to her that I wanted the compass with the price that I saw, she then called her manager as she said that was above her.

The manager ( Jan Roodt)got there he was not polite, his manner of approach was stinking, he saw what I saw and asked the staff members who did that no one answered him, he told me that he won’t give it to at that price because it was priced wrong then I asked him that who’s fault was it as I want that product on the price I saw.

He then said to me that he was going to give it to me but know that I know too much he will not give it to me.

As I asked for the head office number so I can ask that is this the way to treat your paying customers , because on every thing that happened there I still bought staff that I need and I didn’t buy the compass as it was not fair for me not to get it at the price I saw.

I hope this is the right department if not can I get the right contact details for the right department where I can send this complain.

Disappointed customer!!!