ES
Elanie S

1 reviews | Active since Jun 2021

26 Jul 2023, 07:23

Bad customer service and rude staff

I would like to review not one but 2 of your stores I recently visited.

First one , PNA N1 City Never is a long time but I will never set my foot in that store ever again. Other than the fact that since the moment I walked in I was constantly interrupted by one of your employees walking in front of me (easily 15 times in 5minutes) , this was just before closing time , no other customers in the shop so no need to constantly move in front of me as he could have made my shopping experience better by just walking around me so I could actually see what you have , I was also watched like a hawk as if I was gonna take something. They did not even try to hide the fact that they were watching me , I honestly have never felt so invaded as at that time in a store.

Second shop , Haasendal PNA

Oh don't even get me started there. I take it the caucasian lady is the store manager , what a bad attitude , not once but a few times I went home to tell my boyfriend about how rude she is.

I was shopping there a few days ago , just before closing time ( I know I left the shop around 18:05 ) I would like to firstly point out that I wear my airpods when I am in public to calm my extreme anxiety , this obviously made your employees think that I can't hear anything (my music is super soft to still be aware of my surroundings)

I was looking for something specific when I heard one of your employees trying to make fun of me assuming I can't hear anything...

The "joke" that he made was about me still being in the shop at 18:00 and for me to get out as they obviously wanted to leave..

I felt so flabbergasted at that moment I almost started crying...

Making an "alarm sound" with a loud/shouting "announcement" to please get done...

If this is how you treat customers then I will honestly never support you again...

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