Disgusting Service

<p>Went in to store early December, Consulted with Graphics Designer Keith. Discussion of work to be done was final and paid for in advance. Keith was supposed to email artwork proof and hadnt done so even though sending him 2 reminder emails. In January when I got back to work I had contacted Keith and Asked him What kind service is this that he hadnt sent me the artwork yet and he started getting very defensive and arrogant on the phone. Eventually i wanted an apology for his bad behaviour and we moved on. He then sent me artwork where we corresponded until he sent me a final artwork for proof.</p> <p> </p> <p>My mistake i do admit i did not confirm that the final artwork was good to go ahead and print. I planned my day today and Pmb Drawing was on my list for collecting my posters. When i got there i seen Keith and called for him. I asked him if he rcognises who i am and he rep**** yes. I told him i came to collect the Prints. He said its not ready so i said i know ill wait for it....this was at 14:20 .... so he says he cant do it and i must come back at 15:30. I mean this was bull i came from so far all he had to do was press print and in less than a minute or 2 it would have been printed. He says why i didnt email him and tell him he should go ahead and print and was being very difficult after me telling him i am a customer and he should try and accomodate me since i came from far and he wants me to go and comeback. So i asked him to please deliver he said they dont do deliveries. Anyways i called for his boss and the tall indian lady from the back office came to see me. i greeted and shook her hands and tthen tried to explain the issue but Keith was still being argumentative. i raised my voice to voice out my opinion on what could have been done and the lady asked me the same thing in question to what i asked Keith regarding delivery. She said yes they do deliveries and Keith told me they dont. Any ways he was still arguing and denying responsibility for his behaviour. I was very Frustrated so I Told him to keep the artwork and everything and i will get it done somewhere else. I walked out from the store and drove away. The manageress or co-owner didnt even stop me and try to work out a solution. Up till now i would have at least thought they would have called or emailed to say they will get it sorted out and delivered to me. </p>