Wasted my time

Let me try again... since Im not allowed to use the agents name and give the public my honest feedback about the experience I had with this Agent

I had an extremely unprofessional and frustrating experience with + Group Properties & (The Agent Whos name Im not allowed to mention) regarding a rental property. I viewed the property on Sunday, 18 January. On the spot, I clearly informed the agent that I wanted the property and was willing to pay the deposit immediately to secure it. I was told this was not possible and that I had to follow the application process. I submitted my completed application with all required documentation first thing on Monday, 19 January. Despite this, I received no feedback, no updates, and no communication from the agent for the entire day. On Tuesday, after still hearing nothing, I took it upon myself to contact the credit department directly. They confirmed that my application was successful and that they were waiting on the agent, who had not responded to their calls or messages either. Later, I was informed that there had already been an application from the previous week, with final documents submitted on Saturday, 17 January — before I even viewed the property. This raises serious questions: Why was I taken to view the property? Why was I encouraged to apply? Why was I ignored for three days while the agent knew the property was effectively already taken? To make matters worse, I received an email on Tuesday, 20 January, congratulating me and confirming that the property was mine, only to be told on Wednesday that the property had already been taken by someone else on Monday. When I raised my concerns, the agent’s response was dismissive and unprofessional, stating that I could “email and complain” This experience wasted my time, raised false expectations, and showed a complete lack of communication, transparency, and professionalism.

Dont get your hopes up when working with them....