SE
Sidney E
1 reviews | Active since Nov 2022
21 Aug 2026, 07:51
First arriving at th...
First arriving at the estate, the expected assistance not entirely given, little or sometime no responses to requests and what's apps, I have also had an unacceptable experience with the accounts division and got the impression that the only focus plus group has is to get their money from their clients, hoping this will improve as my stay continues om my current contract Kind regards Sid Els
Helpful (0)
Replies (1)0
Replies (1)
Plus Group Properties's replyOfficial
21 Aug 2026, 08:07Dear Sidney
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with PlusGroup has not met the standard of service we aim to provide.
We apologize for the delays or lack of communication you experienced, as well as for your frustrations with our accounts department. We certainly do not want any client to feel that our focus is solely on financial matters. Our aim is to provide professional, responsive and supportive service throughout the duration of every client’s stay.We appreciate you bringing these concerns to our attention and would welcome the opportunity to address the specific issues you have experienced. We will also take your feedback on board as we continually work to improve our service and communication.
We sincerely hope that your experience with us improves for the remainder of your contract, and we thank you for giving us the opportunity to do better.
Kind regards,
The PlusGroup Team
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with PlusGroup has not met the standard of service we aim to provide.
We apologize for the delays or lack of communication you experienced, as well as for your frustrations with our accounts department. We certainly do not want any client to feel that our focus is solely on financial matters. Our aim is to provide professional, responsive and supportive service throughout the duration of every client’s stay.We appreciate you bringing these concerns to our attention and would welcome the opportunity to address the specific issues you have experienced. We will also take your feedback on board as we continually work to improve our service and communication.
We sincerely hope that your experience with us improves for the remainder of your contract, and we thank you for giving us the opportunity to do better.
Kind regards,
The PlusGroup Team
Best regards,
Plus Group Properties's reply21 Aug 2026, 08:07
Official
Dear Sidney
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with PlusGroup has not met the standard of service we aim to provide.
We apologize for the delays or lack of communication you experienced, as well as for your frustrations with our accounts department. We certainly do not want any client to feel that our focus is solely on financial matters. Our aim is to provide professional, responsive and supportive service throughout the duration of every client’s stay.We appreciate you bringing these concerns to our attention and would welcome the opportunity to address the specific issues you have experienced. We will also take your feedback on board as we continually work to improve our service and communication.
We sincerely hope that your experience with us improves for the remainder of your contract, and we thank you for giving us the opportunity to do better.
Kind regards,
The PlusGroup Team
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with PlusGroup has not met the standard of service we aim to provide.
We apologize for the delays or lack of communication you experienced, as well as for your frustrations with our accounts department. We certainly do not want any client to feel that our focus is solely on financial matters. Our aim is to provide professional, responsive and supportive service throughout the duration of every client’s stay.We appreciate you bringing these concerns to our attention and would welcome the opportunity to address the specific issues you have experienced. We will also take your feedback on board as we continually work to improve our service and communication.
We sincerely hope that your experience with us improves for the remainder of your contract, and we thank you for giving us the opportunity to do better.
Kind regards,
The PlusGroup Team
Best regards,