1 reviews | Active since Feb 2020
Bad Service
I am writing to formally lodge a complaint regarding my account for Rocky Ridge Residential Estate ***. I previously requested, and communicated clearly, that all amounts relating to my unit and services be debited from my account on the 20th of each month. Despite this request, I have now received a notification stating that an amount of R2,083.37 is past due. I am extremely concerned about receiving past-due notifications when I have already made arrangements regarding the payment date. In particular, I am worried that this may negatively affect my credit record if the account is incorrectly treated as being in arrears. I sent an email on 30 September 2026 regarding this matter, but I have received no response. I have also attempted to contact your office telephonically, but my calls have not been answered. I subsequently left a message requesting that someone contact me, but nobody has returned my call. This level of communication is not acceptable, particularly when the matter concerns a tenant's account and potentially their credit standing. I therefore request that you urgently: Confirm that the 20th-of-the-month debit arrangement has been correctly captured on my account. Clarify why I am receiving past-due notifications.
Hi Donald
Thank you for bringing this matter to our attention.
We are sorry to hear that you have experienced frustration regarding the payment arrangement and communication from our office. We take concerns of this nature seriously, particularly where a tenant is concerned about their account and payment status.
We are currently looking into the matter to establish what was requested, how the payment arrangement was captured on the account, and why the past-due notification was issued.
We would prefer to address the specific account details directly with you rather than discuss confidential information on a public platform. We will ensure that the matter is investigated and that you receive clarity regarding the debit date and the amount reflected as outstanding.
We apologise for the frustration caused and appreciate you bringing the matter to our attention.
Kind regards
Michelle
PlusGroup Properties
Hi Donald
Thank you for bringing this matter to our attention.
We are sorry to hear that you have experienced frustration regarding the payment arrangement and communication from our office. We take concerns of this nature seriously, particularly where a tenant is concerned about their account and payment status.
We are currently looking into the matter to establish what was requested, how the payment arrangement was captured on the account, and why the past-due notification was issued.
We would prefer to address the specific account details directly with you rather than discuss confidential information on a public platform. We will ensure that the matter is investigated and that you receive clarity regarding the debit date and the amount reflected as outstanding.
We apologise for the frustration caused and appreciate you bringing the matter to our attention.
Kind regards
Michelle
PlusGroup Properties