******* and zero customer service

I would strongly caution anyone considering renting at The Wilson or using this property management company.

The constant noise from unsupervised dogs was a nightmare. I lodged numerous complaints over an extended period and received little to no meaningful assistance. The lack of consideration for residents’ quality of life was extremely disappointing. To make matters worse, the units are so closely built that I could hear neighbours using their bathrooms on both sides of my unit, day and night, making it very difficult to enjoy any peace and quiet.

Eventually, the situation became unbearable and I gave two months’ notice that I could no longer live under those conditions. The Consumer Protection Act provides for 20 business days’ notice, yet despite giving substantially more notice than required, my deposit was withheld on the basis that they could not find a replacement tenant.

What makes this even more frustrating is that the property was not advertised on the two major rental websites that I regularly monitor. In fact, it only appeared to be advertised approximately nine days after I had already vacated the property. In effect, I provided more than two months’ notice, but the apparent failure to market the unit promptly and effectively became my financial burden.

In my experience, customer service was virtually non-existent, communication was poor, and there was very little effort made to resolve legitimate concerns. I believe tenants deserve far better treatment and support than what I received.

Prospective tenants should carefully consider these issues before signing a lease.