17 Days without replacing a stove | Terrible Service

I have rented a property from this agency for the past 10 months. Throughout the 10 months the stove has been faulty, and kept getting repaired.

September 30 I logged a call because the stove started smoking and smelling like burnt wires. I logged a ticket, and they said they would replace the stove. 17 days later they still haven’t replaced the stove, I have been buying takeaways for all 17 days.

I found out that the reason for this is because they are getting a SECOND HAND STOVE. When I contacted the support people, the primary contact person told me that she’s at a school meeting and can’t do anything. I asked for an alternative number and it wasn’t provided.

Only after I caused a ruckus, did they force the contractor to come replace it, but only tomorrow. So I still have to buy takeaways today.

Shocking service from these guys. Appalling for someone that pays them in full, on time every month. This is the last time I rent from these guys. Save yourself the trouble and don’t even consider them.