PLUMIT - Plumbing Sharks

Item: PlumIT
Rating: 1

I had a blocked outside drain and another on an elevated level blocked as well. I called PlumIT (Johan) Sunday (14 Aug 2016) and at first, the service was friendly and they came out soon enough. I was verbally quoted R750 for the first hour and R450 for every half hour after that. I showed the guy who was sent by PlumIT (Philimon) the two drains that had high water levels and told him I assumed it was the lower one causing the other to also be blocked.   50 mins later, they removed roots from the drain pipe. I was happy the lower drain was not blocked anymore and paid them, assuming that after the report they gave me of their accomplishments that all was well. (Last time I assume a "professional" is professional)   After they left I noted that: a) They did not unblock the second drain   I phoned Johan to mention the second drain and he apologised and sent Philimon out again.   Before Philimon arrived I attempted unblocking myself using the same route they initially did, only to find b) They had broken the lid of the plastic underground inspection hole and promptly placed it losely on top holding it down with a brick.  c) An additional 800mm lenth of twisted roots at least 20cm thick in places from the place where they claimed to remove the blockage.     I showed Philimon the additional roots I removed and the broken lid. Regarding the roots he just smiled and shrugged it off as if to say "not my problem". Regarding the lid he said, that they couldn't unskrew it and to save time and therefore me money it was better for him to break it and place a brick on it.  When I asked who's gonne fix it?  He ignored me and I realised I'm not gonne get anywhere so I'd phone the boss.   Philimon,  in 10 minutes, fixed the second drain and charged me R450. I protested as this was supposed to be sorted on first call and it would have been in the alloted 1 hour for R750. He mentioned that his boss Johan told him to charge me the additional R450,   After he left I noted: d) Loosely and skewly *****ed back the two 90 degree toilet pipe bend inspection caps, leaving a leaking gap when I flush.   I phoned Johan and told him of all of the above. Firstly I'm not happy to pay for the additional work that would have been completed on first visit within alloted time. Secondly that the drain inspection cover had been broken. Thirdly that I myself removed significant blockage after their workers had been there. Lastly that the toilet pipe skrews were placed on skew. I phoned him on Sunday (14 Aug 2016) afternoon 17:01 and he said he was sorry and as soon as Philimon get back he will address this and get back to me. Then at 17:21 I Whatsapp'd him pictures of the two skew toilet pipe inspection covers that were skew. He again responded on whatsapp that "as soon as Philimon is back he will talk to him."   Monday (15 Aug 2016) afternoon14:55 I sent Johan a whatsapp to say: "A day later and still no response..." - No reply   Tuesday (16 Aug 2016) afternoon 12:35 I tried to phone Johan - No Answer Tuesday (16 Aug 2016) afternoon 13:33 - A lady aswered the cell and said he was in a meeting and asked for my details so she can ask him to call me back. (I doubt that will happen)   I dislike being taken for a ride by having to pay prime price for half service that partially sorted the blocked drain but actually had put me in a worse position than I was before.  Considering the additional work and repairs/replacement that needs to take place as a result of their so called "professional" service.   I feel that not only should the R450 be returned, but any damages/faulty work caused by their company or its staff to my private property should be rectified at their expense.   Johan seems unresponsive since my initial complaint, by ignoring my whatsapp messages as well as not answering or returning my calls.

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