Plumbleak Cape POOR service.

Our geyser was leaking and making horrible sounds. We phoned our insurance and a Plumbleak Cape team was sent to us. Their assessment was they needed to replace a vulve and vacuum which we had to pay for. A week later our geyser burst, causing severe flooding and damage to our roof. We phoned our insurance again and a inspecter was sent to us. He said it was very clear we needed to get a new geyser and the Plumbleak Cape team should have picked it up. We had to get a new company in to fix the roof damage and install the geyser and we had to pay the excess for that too. No refund was given to us. Extremely disappointed with the poor service and communication!