Customer update

Thank you for the best customer service experience. Being told by one lady at the store that the sun glasses I bought from your store in February 2020 are first of all damaged due to being left in the the car in the sun which is absurd because as we all know South Africa was in lock down from March 2020 until May. At the end of lock down I took my Maui jims which were sold to me as the best glasses in the store. Little did I know that they are the most cheap eggshell glasses that you could buy. After the glasses being sent in March I had to go into the store multiple times to see what was happening with the glasses because I hadn't received one call or sms to inform me about what is going on or what the case may be. On one occasion of going into the store I was told they are at the factory and they are replacing the lenses(from the same lady that told me the sun glasses are damaged due to the sun) to being told that the glasses are back from the factory and you may collect them Monday the 14th of September which is how many months later after being sent in. So I go in on Monday just to be shunned out of Plett Optical by the owner who refuses to even check the polarization of the glasses which is why they were sent in. Who frantically kept pointing at the poster in the store for me to look at as if to say that's how you check professionally if glasses lenses are fine or not. I had Raybands for 5 years which were sadly ****** out of my car. I would 100% recommend that someone buys Raybands and not Maui jims and also don't take to much advise from Plett Optical regarding Sun glasses. You may experience the same event I did where they refuse to help you and don't keep you updated, to being shunned out the store by the owner out of frustration because he seems to have little to no knowledge of how polarized glasses work or check if they have distortions in them.

Thank you Plett Optical.