Bad HotBot

I’m deeply disappointed with Plentify’s customer service. After 2-3 years as a customer, my geyser stopped heating over the weekend. A plumber replaced the element and thermostat—twice—yet the water still wouldn’t heat. Only after disconnecting the HotBot did the water heat up within minutes, proving the device was the issue.

When I asked Plentify to contribute to the R2070 plumber bill, they flooded me with data claiming their system wasn’t at fault. Instead of taking responsibility, they wanted me to pay R650 to have someone inspect their device. After several emails, it was clear their priority was proving their innocence rather than supporting their customer.

To add insult to injury, they suggested I should’ve contacted them first—despite offering no phone support on weekends. When I emailed, their auto-reply made it clear I wouldn’t hear back until Monday. Expecting a household with a baby and toddler to wait days without hot water is simply unreasonable.

Think twice before subscribing. The money saved on electricity doesn’t come close to what I’ve lost in subscription fees and emergency repairs. In the end, I’ve spent more—and for what? Poor service, zero accountability, and a system that failed when I needed it most.