Poor Service: LACK OF PRODUCT KNOWLEDGE

Att: MANAGEMENT

Very very Poor service by Nazeen.

I first sent an email to request a quote for Folkstone doors (cream- the one on their display)and then personally went there and showed them the exact color i wanted (folkstone -cream) The guy even pulled out the board on display to his PC to make my quote. Only for you to cut a grey board, which is way off the theme in my kitchen.

(I asked about the price difference of what i was quoted via email -R1850 and the one on display R1075. And he told that the sizes were different)

I had already used that specific cream and brown in my kitchen, therefore I cannot opt for any other color besides the cream one which I personally showed you and requested for.

If I was told that they did not have my color, I wouldn't have paid for it in the first place.

When I requested for a refund so I can buy my color elsewhere, I was told that they do not do refunds so I had to choose another color since they dont have the color i wanted. But my question was ' Was i suppose to suddenly opt for a third color which does not match my kitchen?'

After a few exchange of words and me telling them that I will take the legal action. they then told me that they are resolving the matter and looking for off cuts elsewhere to make my doors. which obviously i was please to hear.

When he asked me about the edging of that particular board, I told him to use the exact same color of the board, only to realise that they have used a totally different color for edging which is way far off from the board color. PRODUCT KNOWLEDGE IS VERY IMPORTANT! Like do you not know your product?

Like i do not have to tell you the name of the color because you work with your boards and you should know better which same color goes with which board.

1)The boards which I got are very dirty since they were off cuts from other orders 2) The edging is different in color 3) The pricing is wrong ( because i paid for PG Bison -R1850) and you ended up using your own board which costs-R1075 4) there was no off cuts. ( my first order which I paid R6000, the one they cut grey had half a board off -cut) 5) one of my glass cut out door not there( my guess is I will have to remind you each day about that door)

I specifically asked for the same color edging as the board. Even if my previous invoice has Cuppacino on the edges does not not mean the colors are the same ( whats on the board is totally different). You as the people in store, can clearly SEE that the colors are not the same. Its just like me personalty telling you that I want a black board with same color edging, and you put green because that is whats on the previous invoice. Like really?

NB: KNOW YOUR PRODUCT Clearly you can not rely on what is on the Invoice because that is where you guys are messing peoples orders. ( I requested Folkstone ( on your shelf) but you gave me Folkstone grey......(on the invoice) Same way the invoice can say Cappacino but that is not the same color that was used.

I would like to believe that you have EYES and can see the difference in colors. My request was '''SAME COLOR AS THE BOARD''