Poor service

played on play tsogo online casino, I won money and cashed out on Sunday, yesterday I was told money's was paid into my bank account already... Today I was told by another consultant that money's was paid only this morning... I am wondering was this money ever paid? Because different consultants have different storys. Now they say it's on capitec now... I enjoyed playing on play tsogo but if this is how the withdrawal goes I won't play there again because I never struggled on other sites with withdrawal.