PLAYTSOGO ARE MISLEADING CUSTOMERS

I made two bets on soccer for multi bet, with 2 different bets slips. During the cause of the matches, there were options to cash out before the matches ended. From the 70th minute I decided to make use of the withdrawal options, when the one betslip offered a cash out of R3900 and the other R3600, becos I could see the way in which the matches were going. I tried several times to cash out seeing that it was available at that specific moments, however it kept on failing. I then tried to get online help, by means of the online chat, but no one responded. Why offer something that is not working? To me this is false and misleading. Playtsogo needs to own up and Make good on their promise. I want my R3900 and R3600, because it was offered to me to be cashed out. Whatever the reason was for me not tho cash it out during that time is not my problem. Something definitely went wrong but like I said it unfortunately not my problem.