Hellopeter
Share Your Experience
PN
Pierre N

1 reviews | Active since Nov 2020

10 Jul 2025, 18:08

Blocked my account after i withdrew

I won fairly big 3 times with their bonuses and managed to withdraw my winnings. On 9 July I see on their promotion page that they have 2 bonuses. One on slots and one on tables. I deposited money and received the slots bonus but no table bonus. After querying the advised that there is no table bonus, even though I have a screenshot of the bonus. I played and withdrew. 10 July I deposit again after seeing that they have another slots bonus, received an sms as well. I received no bonus. I asked the chat agent who advised it will be credited after 15 minutes. After 15 minutes still nothing. I email them only to hear my account has been blocked by their risk department to not receive bonuses. This after receiving a sms advertising the bonus. It seems they're happy when you lose but block you when you win. I am pretty sure this is considered false advertising and is very misleading

0
Replies (2)
PN
Pierre N's update10 Jul 2025, 18:20
Reviewer Update
playTSOGO
17:20

playBOT


playBOT says:Welcome to playTSOGO.
Web User 686fda441fe9459d3adbdf28 says:I need more assistance.
playBOT


playBOT says:Please select the icon that you require assistance with.
Web User 686fda441fe9459d3adbdf28 says:I would like to chat to a Host
playBOT


playBOT says:I will transfer you to one of our Host for further assistance.
playBOT


Name
***
Email
***
playBOT


playBOT says:Thank you for your patience. One of our Customer Service Hosts will connect with you shortly.
Nasha


Nasha says:Welcome to Support , you’re chatting to Nasha . How may I be of assistance to you today?
Albertus de says:Hi, I accepted the bonus after deposit, but it doesn't show
Nasha


Nasha says:Thank you for the inquiry and I will be happy to help you, Please hold while I look into the inquiry
Albertus de says:Thank you
Nasha

Nasha says:Thank you for holding kindly be advised both the bonuses will be credited within 10 to 15 minutes and kindly see below how they work and the games to play

Nasha says:-
playTSOGO Playtech 500 Offer: (10
July) This
is a 500% deposit match bonus, Min Deposit R200 and up to R10 000. Claim
12PM-10PM. Wager Until 23:59PM (Bonus Expires). THIS BONUS IS FOR SELECT SLOT
GAMES ONLY. 50x wagering.

These are the games that the
players can wager on:

Gold Trio; 3 Wizards; Fire 4 Quatro; Hit Bar; Red
Wizard; Green Wizard; Blue Wizard; Panther Pays; Big Circus and Pharoah’s
Fortune.
Albertus de says:Thanks Nasha
Nasha


Nasha says:Is there anything else that you need assistance with?
Albertus de says:No thanks, that's all
PN
Pierre N's update10 Jul 2025, 18:20
Reviewer Update
Your request (651801) has been updated. To add additional comments, reply to this email.

Nasha (playTSOGO)

Jul 10, 2025, 17:52 GMT+2

Good day Albertus,

Hope all is well

Kindly be advised the bonus is not credited as the risk team has blocked your account from receiving bonuses and your account will reviewed in 30 days .