Worst Support ever!

In order to help recover an account I lost access to I need:

• Details of the payment method in use on your account.

• Serial number of the first console used to create or log into your account.

• Serial number of the console currently used on your account.

• Details of a recent transaction (including Order Number, content purchased, price and date of the transaction) made on your account.

That would be fine if I lost access to this account maybe a week or 2 after last playing. Instead, last played nearly 3 years ago!

Now I have long since changed credit cards, don't have access to the old email and I first created the account on my PS2 ...

This is what you get for being a loyal PSN user? Honestly, the worst support ever.