Poor product and service

My PS5 keeps switching off on its own. The support agents keep telling me the the "higher ups" will be in contact with me, but after the case has been "escalated" multiple times, I have still gotten no response. The agents refuse to put you through to any management or supervisor and after asking for a log of my case to make sure the case had been logged properly, the agents refused to recall any details and ended the call. Even though I still have a ps2 in working order as I have been a fan my whole life. I feel I would not recommend the new products.