PlayStation Customer Support is the Worst

PlayStation has the WORST customer support and service I have ever encountered in my entire life. Not only is it virtually impossible to speak to an actual human being, it is also very difficult to find the correct contact details or tools to assist with recovering a hacked account. I have been locked out of my account because someone out there changed my sign-in ID so there is no way for me to log in or change my password. When I call the "customer service" line all I hear is a robotic lady voice telling me to "call back later" because the lines are "busy". I have been a loyal supporter and customer of Sony Electronics and PlayStation for 21 years and this is how I get treated as that customer? Absolutely disgusting! I am beyond enraged, disappointed and frustrated with how awful this experience has been.