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To Whome it may concern,

I need urgent assistance with regards to issues that I am experiencing with my Playstation 5.

I bought a BRAND NEW PS5 a few years ago. This unit had an issue with the power supply and as a result would no longer turn on. I sent this unit in for repairs, but was informed that it was beyond economical repair. I was then provided with a new unit.

The "new" unitI received lasted about 3 months before it started experiencing overheating issues. This resulted in the unit constantly turning off. I am no longer able to use the unit as even a 5 minute gaming session is proving problematic.

I have attempted to have this replacement unit repaired. However I was informed that it was no longer repairable under warranty. This was due to the fact that it fell under the warranty of the first unit which has now expired. I don't understand how this can be the case. Surely a new unit would come with its own warranty?

To date I have spent little under R20 000 on the Playstation, including games. I am saddened to say that this feels like rather a bad investment on my part. I have been a fan of Playstation since the original Playstation 1. The console has provided me with many fond memories.

As the situation stands I am rather disappointed. I am considering changing console brands after many years of loyal use.

I would greatly appreciate it if this unit could be replaced as the resulting issues are no fault of my own. If this unit cannot be replaced due to an "expired warranty" I will have no choice but to change console brands to XBOX and advise all my friends and family to do the same.

Your urgent attention addressing this matter would be greatly appreciated.