Refund request ignored

Incident: ***. I loaded my card for my son to by Fortnite Vbucks, I loaded 2×R95 for him to use not realizing that my card will stay connected so my son kept on buying things so instead of having R190 I used up R1450 now that money was for bread and milk for the month. Playstation said this Hi Ettienne,

Thanks for your email about your account. Due to the nature of your query, we'll need to speak to you before we can look into this for you. Please give us a call on *** If calling from outside of ZA: (27) *** and one of our team will be happy to help. When you contact us, we will need to verify that you are the account holder and you may need to provide: • Details of the payment method in use on your account. • Serial number of the first console used to create or log into your account. • Serial number of the console currently used on your account. • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction) made on your account. So my husband phoned but we can't get through to you. Now that money is gone. My son loves the game but I can't lose that money.