PSN ******* HAVE MY MONEY IN THEIR ACCOUNT, AND I DON'T HAVE THE FULL SERVICE PAID FOR. REFUSES TO REFUND OR COMPENSATE

Item: Playstation Network
Rating: 1
Author: OLskewlz O

It started when I my PSN account was blocked. I had a ban error that is usually caused by malicious activity. On my part there was no such action and so I enquired as this seemed to be a mistake. After a few attempts I managed to get through to PartServe, who assisted. They said to me that my enquiry will be sent to through PlayStation UK and will take 4 to 6 days. 2 weeks and some change later I had to remind them about the enquiry as they forgot about me, that's already 2 weeks of not using the servce I paid for. And they did forget they cannot lie to me, even the social media team of Playstation is aware of this, Eventually I got my reply, I am grateful that my false ban was lifted and the engineers and technicians at Playstation realized that it wasn't me, but my ISP (internet service provider). Apparently there was malware or malicious activity coming from my ISP's network (Vodacom). I understood fully and asked two questions: 1. How do I prevent this in future 2. How will Playstation compensate for my loss (subscription paid for but unable to use). They took very long to respond and only when I made a fuss about it did tey respond saying they cannot refund or compensate me. I do understand that they are a company and have clauses etc. However it is still not my fault but Vodacom's fault as the engineers have mentioned. So where does thay leave me? I'll tell you: It leaves me with nothing. It leaves Playstation sitting with my money in THEIR ACOUNT and me without the full service I paid for. And that is the point. They refuse to help me or compensate me. They are ignoring me and replying during the end of business hours, sometimes days after my responses, probably in hope that I will grow tired of this and leave them alone. Sorry guys not happening. By not compensating my loss you are saying it is my fault thay Vodacom has malware and that I deserve to have my money take by you without the full service in return. No matter how many clauses you throw at me, the fact remains: I had nothing to do with the safety of a network that MILLIONS of people use: Vodacom. AND MY MONEY sits in YOUR ACCOUNT but YOUR SERVICE I PAID for still has not been returned! Now I sit here with nothing and you have my money? Guys that is absolute *******. There are so many people complaining about your networks, I reserve myself when it comes to the usual mayyers but this is not on hey! This is theivery and you REFUSE to compensate the service I paid for but was not able to use because you blocked it for reasons that hae nothing to do with me. Its been 4 weeks now and I am FED UP! Your South African team seems unable to help me, the social media team literally told me they won't help me and have abandoned me, partserve are being very difficult. P,aystation as a BRAND that most of us grew up with, have dissapointed me very much and made me feel so ****ing insignificant as well us u worthy of their service or their compensation that I don't know what to don't lnkw what to do anymore. They have ****** from me, Please help.

Helpful (0)

Replies (0)