Account Hacked - poor customer service

<p>My sons PSN account was hacked two weeks ago, it was reported within two hours of it happening. We were told that it would take 4 days to rectify, five working days later I asked them what was happening and an apology was made that they were inundated with work (sent to the UK). Now another five working days later still no responce from them. I have sent another email from my side following up. In the meantime due to the way that PSN works, my son does not have access to his PSN account at all, therefor unable to actually play as online gaming is the way that Playstation 3 and 4 are optimised. Spent over R10000.00 so far on two Playstation units that are actually useless until he gets his account back.</p>