MR
Matthew R
1 reviews | Active since Mar 2010
10 Feb 2015, 17:56
WHERE IS MY REFUND??!
Booked 2 rounds of golf in Dec & early Jan thru playmore which i then cancelled. Received their credit notes immediately (approx R875) and told payment will be made to me in 10 working days. Of course this did not happen so i mailed them 2 weeks ago wanting a firm response. This was passed on to someone in accounts and nothing further was communicated. I sent them ANOTHER e-mail last week and guess what...yip im still waiting for a response. This is a pattern of behaviour by Playmore every time they owe money - seems they keep quiet hoping you forget. Let's see how quick they respond & pay the refund now.
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playmoregolf's replyOfficial
01 Apr 2015, 16:42Hello pro321,
Hi Matthew
Sorry I had not responded to this matter on this platform sooner, but I am lead to believe that the matter was subsequently resolved as a result of the information we received from PayU.
It indicated that the payment was never settled and hence we never had the money at any point and that is why the refund was not able to take place.
I humbly apologise for the frustration you experienced in getting to the bottom of this matter.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
Hi Matthew
Sorry I had not responded to this matter on this platform sooner, but I am lead to believe that the matter was subsequently resolved as a result of the information we received from PayU.
It indicated that the payment was never settled and hence we never had the money at any point and that is why the refund was not able to take place.
I humbly apologise for the frustration you experienced in getting to the bottom of this matter.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
playmoregolf's reply01 Apr 2015, 16:42
Official
Hello pro321,
Hi Matthew
Sorry I had not responded to this matter on this platform sooner, but I am lead to believe that the matter was subsequently resolved as a result of the information we received from PayU.
It indicated that the payment was never settled and hence we never had the money at any point and that is why the refund was not able to take place.
I humbly apologise for the frustration you experienced in getting to the bottom of this matter.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
Hi Matthew
Sorry I had not responded to this matter on this platform sooner, but I am lead to believe that the matter was subsequently resolved as a result of the information we received from PayU.
It indicated that the payment was never settled and hence we never had the money at any point and that is why the refund was not able to take place.
I humbly apologise for the frustration you experienced in getting to the bottom of this matter.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***