SZ
Saffer72 ZA
1 reviews | Active since Mar 2009
06 Jun 2019, 13:03
Unacceptable from PMG
Site unavailable for more than a week, yet full month's subscription charged. Many booking problems with new site. eg bookings made well in advance and then they cancel them a few days before the time. New website very poor - slow; booking process cumbersome; doesn't have all the features of old site. You can now only search for times on one particular date. And you can't see who you're booking with. Plus many courses are now more expensive. Also, when making bookings, payment fails, but still deducted from my account. They've taken a massive step backwards.
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Replies (3)0
Replies (3)
playmoregolf's replyOfficial
07 Jun 2019, 17:05Dear Shivan,
We appreciate your concerns, however the site it functional and operational. We have switched over to a new cloud based system which will deliver huge benefits in the near future. The new system has proved to have a few bugs in it, however our team has worked tirelessly in trying to fix these issues. We have continually been communicating this to our membership base. On the back of this and the issues we have asked you and others, as our membership base to endure, we made sure we credited all our members with unused credits from the previous month. It does however sound like you are not being able to enter the new platform. Possibly you have not followed our request to re-register on the new PMG site. I will however get our call centre to call you in the morning to try assist you.
Your playmoregolf Team.
We appreciate your concerns, however the site it functional and operational. We have switched over to a new cloud based system which will deliver huge benefits in the near future. The new system has proved to have a few bugs in it, however our team has worked tirelessly in trying to fix these issues. We have continually been communicating this to our membership base. On the back of this and the issues we have asked you and others, as our membership base to endure, we made sure we credited all our members with unused credits from the previous month. It does however sound like you are not being able to enter the new platform. Possibly you have not followed our request to re-register on the new PMG site. I will however get our call centre to call you in the morning to try assist you.
Your playmoregolf Team.
playmoregolf's reply07 Jun 2019, 17:05
Official
Dear Shivan,
We appreciate your concerns, however the site it functional and operational. We have switched over to a new cloud based system which will deliver huge benefits in the near future. The new system has proved to have a few bugs in it, however our team has worked tirelessly in trying to fix these issues. We have continually been communicating this to our membership base. On the back of this and the issues we have asked you and others, as our membership base to endure, we made sure we credited all our members with unused credits from the previous month. It does however sound like you are not being able to enter the new platform. Possibly you have not followed our request to re-register on the new PMG site. I will however get our call centre to call you in the morning to try assist you.
Your playmoregolf Team.
We appreciate your concerns, however the site it functional and operational. We have switched over to a new cloud based system which will deliver huge benefits in the near future. The new system has proved to have a few bugs in it, however our team has worked tirelessly in trying to fix these issues. We have continually been communicating this to our membership base. On the back of this and the issues we have asked you and others, as our membership base to endure, we made sure we credited all our members with unused credits from the previous month. It does however sound like you are not being able to enter the new platform. Possibly you have not followed our request to re-register on the new PMG site. I will however get our call centre to call you in the morning to try assist you.
Your playmoregolf Team.
SZ
Saffer72 ZA's updateReviewer Update
10 Jun 2019, 10:43 "We have continually been communicating this to our membership base."... this is not true. They sent 2 communications, the initial one saying that the site would be down for one day. The fact remains they have charged a full month's subscription for a service that has not been functional at all for one week, and the rest of the month it has not been fully functional. Even besides the bugs, the new site is less user-friendly because some features are no longer available. It seems they are in denial about how putrid their offering has become.
SZ
Saffer72 ZA's update10 Jun 2019, 10:43
Reviewer Update
"We have continually been communicating this to our membership base."... this is not true. They sent 2 communications, the initial one saying that the site would be down for one day. The fact remains they have charged a full month's subscription for a service that has not been functional at all for one week, and the rest of the month it has not been fully functional. Even besides the bugs, the new site is less user-friendly because some features are no longer available. It seems they are in denial about how putrid their offering has become.
SZ
Saffer72 ZA's updateReviewer Update
10 Jun 2019, 10:46PS: In addition, I also have not been allocated Multiply Active Dayz for my recent bookings.
SZ
Saffer72 ZA's update10 Jun 2019, 10:46
Reviewer Update
PS: In addition, I also have not been allocated Multiply Active Dayz for my recent bookings.