AM
Amos M
1 reviews | Active since Mar 2009
02 Apr 2015, 12:13
THEY ARE A ****!!!
I Joined Play more golf and as I dont have time to go there I told them to cancel my membership. I phoned in and a lady told me that I must send it in writing. I sent them an email to cancel. But no they still didnt cancel my membership. Only ****s operate that way. I dont understand why this membership was not cancelled automatically when i called, i also dont get why after sending a written request as instructed this membership was not cancelled! I've told a couple of friends i joined in with about this and guess what they are also going to cancel! Please cancel this membership as it is an uneccessary expense in my life! NXA!
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Replies (1)
playmoregolf's replyOfficial
02 Apr 2015, 15:17Hello amos,
Hello Amos
Let me start by apologising for the frustration you have experienced.
Please be so kind as to send me the original cancellation request as I would like to identify the time lines involved.
All cancelations are dealt with a 30 day written notice period as per the terms and conditions, that is standard business practice in all policy or membership based busineses.
Just to clarify you the membership you are referring to is a Centurion Momentum Golf Village Membership and not a playmoregolf membership.
The reason we need written notice is that we are dealing with money and as in this very case, your initial request has not appeared in our service centre mailbox.
Hence the reason your request has not been dealt with as yet.
In the event that you requested the cancellation over 30 days ago and we have not processed it. You will have written proof and then we would actually be in the wrong and we would most certainly resolve the matter promptly.
Please be so kind as to send me the original written request so that I can right the potential wrong.
Regards.
Vaughan Heidmann
Sales & Service Manager
***
Hello Amos
Let me start by apologising for the frustration you have experienced.
Please be so kind as to send me the original cancellation request as I would like to identify the time lines involved.
All cancelations are dealt with a 30 day written notice period as per the terms and conditions, that is standard business practice in all policy or membership based busineses.
Just to clarify you the membership you are referring to is a Centurion Momentum Golf Village Membership and not a playmoregolf membership.
The reason we need written notice is that we are dealing with money and as in this very case, your initial request has not appeared in our service centre mailbox.
Hence the reason your request has not been dealt with as yet.
In the event that you requested the cancellation over 30 days ago and we have not processed it. You will have written proof and then we would actually be in the wrong and we would most certainly resolve the matter promptly.
Please be so kind as to send me the original written request so that I can right the potential wrong.
Regards.
Vaughan Heidmann
Sales & Service Manager
***
playmoregolf's reply02 Apr 2015, 15:17
Official
Hello amos,
Hello Amos
Let me start by apologising for the frustration you have experienced.
Please be so kind as to send me the original cancellation request as I would like to identify the time lines involved.
All cancelations are dealt with a 30 day written notice period as per the terms and conditions, that is standard business practice in all policy or membership based busineses.
Just to clarify you the membership you are referring to is a Centurion Momentum Golf Village Membership and not a playmoregolf membership.
The reason we need written notice is that we are dealing with money and as in this very case, your initial request has not appeared in our service centre mailbox.
Hence the reason your request has not been dealt with as yet.
In the event that you requested the cancellation over 30 days ago and we have not processed it. You will have written proof and then we would actually be in the wrong and we would most certainly resolve the matter promptly.
Please be so kind as to send me the original written request so that I can right the potential wrong.
Regards.
Vaughan Heidmann
Sales & Service Manager
***
Hello Amos
Let me start by apologising for the frustration you have experienced.
Please be so kind as to send me the original cancellation request as I would like to identify the time lines involved.
All cancelations are dealt with a 30 day written notice period as per the terms and conditions, that is standard business practice in all policy or membership based busineses.
Just to clarify you the membership you are referring to is a Centurion Momentum Golf Village Membership and not a playmoregolf membership.
The reason we need written notice is that we are dealing with money and as in this very case, your initial request has not appeared in our service centre mailbox.
Hence the reason your request has not been dealt with as yet.
In the event that you requested the cancellation over 30 days ago and we have not processed it. You will have written proof and then we would actually be in the wrong and we would most certainly resolve the matter promptly.
Please be so kind as to send me the original written request so that I can right the potential wrong.
Regards.
Vaughan Heidmann
Sales & Service Manager
***