PS
Pieter S
1 reviews | Active since May 2019
23 May 2019, 17:41
System still offline
We are not being valued as members. "The playmoregolf website will be down from 3pm on Saturday 18th May until approximately 12pm on Monday 20th May." I am not surprised that it is still offline and its already 17:30 on Thursday 23 May. I have phoned and also emailed them. Call center keeps on promising it will be online before COB. I have not received any communication explaining what the problem is. Still they expect us to pay at month end for a service not received.
A bit of communication will be appreciated.
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Replies (2)
playmoregolf's replyOfficial
23 May 2019, 17:58Dear Pieter S,
We are switching across to a new backend system and have been trying to speed up the massive bulk data transfer to the new system. Our system did go off-line on Sunday at 15.00 (not Sat) and before we switched off the system we communicated twice to all our members that we would be going thru this process. Our technitians have been working thru each night to get this new backend system working. This has been communicated daily to our membership base.
We are almost there and expect to be back up running overnight if all goes well. Your details will be forwarded to our member management, as clearly you have not received these communication messages and we have been sending it to a previous address you have supp**** to us. Apologies.
We very much care for all of our members and will be sending out another communication, as soon as we are live, to members that have been inconvenienced, whereby we will be making sure your rounds can be played at a future dates.
Once again we can only apologise. Our aim is to keep golfers playing more golf.
Your playmoregolf Team
We are switching across to a new backend system and have been trying to speed up the massive bulk data transfer to the new system. Our system did go off-line on Sunday at 15.00 (not Sat) and before we switched off the system we communicated twice to all our members that we would be going thru this process. Our technitians have been working thru each night to get this new backend system working. This has been communicated daily to our membership base.
We are almost there and expect to be back up running overnight if all goes well. Your details will be forwarded to our member management, as clearly you have not received these communication messages and we have been sending it to a previous address you have supp**** to us. Apologies.
We very much care for all of our members and will be sending out another communication, as soon as we are live, to members that have been inconvenienced, whereby we will be making sure your rounds can be played at a future dates.
Once again we can only apologise. Our aim is to keep golfers playing more golf.
Your playmoregolf Team
playmoregolf's reply23 May 2019, 17:58
Official
Dear Pieter S,
We are switching across to a new backend system and have been trying to speed up the massive bulk data transfer to the new system. Our system did go off-line on Sunday at 15.00 (not Sat) and before we switched off the system we communicated twice to all our members that we would be going thru this process. Our technitians have been working thru each night to get this new backend system working. This has been communicated daily to our membership base.
We are almost there and expect to be back up running overnight if all goes well. Your details will be forwarded to our member management, as clearly you have not received these communication messages and we have been sending it to a previous address you have supp**** to us. Apologies.
We very much care for all of our members and will be sending out another communication, as soon as we are live, to members that have been inconvenienced, whereby we will be making sure your rounds can be played at a future dates.
Once again we can only apologise. Our aim is to keep golfers playing more golf.
Your playmoregolf Team
We are switching across to a new backend system and have been trying to speed up the massive bulk data transfer to the new system. Our system did go off-line on Sunday at 15.00 (not Sat) and before we switched off the system we communicated twice to all our members that we would be going thru this process. Our technitians have been working thru each night to get this new backend system working. This has been communicated daily to our membership base.
We are almost there and expect to be back up running overnight if all goes well. Your details will be forwarded to our member management, as clearly you have not received these communication messages and we have been sending it to a previous address you have supp**** to us. Apologies.
We very much care for all of our members and will be sending out another communication, as soon as we are live, to members that have been inconvenienced, whereby we will be making sure your rounds can be played at a future dates.
Once again we can only apologise. Our aim is to keep golfers playing more golf.
Your playmoregolf Team
playmoregolf's replyOfficial
04 Dec 2019, 14:06An agent has responded and specific request has been addressed.
Your playmoregolf Team
Your playmoregolf Team
playmoregolf's reply04 Dec 2019, 14:06
Official
An agent has responded and specific request has been addressed.
Your playmoregolf Team
Your playmoregolf Team