1 reviews | Active since Feb 2017

08 Feb 2017, 10:23

Refund Payment

<p>Booked a paid a four ball, booking was unsuccessful but the funds were taken from my credit card. Booked another round for the same day as the previous one was unsuccessful but the same thing happened.</p> <p> </p> <p>This was on 11 November 2016. I am still waiting for me fund to be reversed after numerous mails and bank statements sent to them. They have been in contact with me and every time it’s a new story.</p> <p> </p> <p>So I am out of pocket for 2 x four *****, paying my instalment on my credit card for 3 month and they just don’t give a damn.</p> <p> </p> <p>It’s funny how they suspend your account if you owe them money but if it’s the other way around nothing happens.</p> <p> </p> <p>Would like to hear from some kind of management on this.</p> <p> </p>

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Replies (2)
playmoregolf
playmoregolf's reply08 Feb 2017, 12:37
Official

Hi Rox-Gouws

We are sorry for the delay in refunding you. One of our senior managers will be in touch to discuss further.

Kind Regards

playmoregolf with Momentum team

playmoregolf
playmoregolf's reply08 Feb 2017, 13:48
Official

Hi Rox Gouws

Thank you for taking my call. I have investigated the situation and re-escalated to FNB to process the refund. Fnb has confirmed that is is currently with the finance department and will be processed in the next 7 to 10 working days.

Once again, my apologies for the delay

Kind Regards

playmoregolf with Momentum team