DJ
Dallyn J

1 reviews | Active since Apr 2011

16 Feb 2017, 07:41

Poor service (again)

<p>I tried to book a round of golf on PMG and have since been following up daily from the beginning of this week as it has not been confirmed, Leandrea Jansen keeps telling me that the problem is with Meyerton Golf Club and not Playmoregolf.</p> <p> </p> <p>Since having received a phone call to say that Playmoregolf has been aware of the issue since last week however still allows bookings to be done astounds me, there is very good likely hood that we will not be able to play this weekend as planned and there is still no conclusion from Playmoregolf.</p> <p> </p> <p>I still feel this is their issue to resolve and await resolution, being a customer and paying for a service monthly to get fobbed off and told the same ridiculous story every day is a bit tiresome. They need to sort out their issues and resolve the problem ... and in a decent amount of time too.</p>

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Replies (2)
playmoregolf
playmoregolf's reply16 Feb 2017, 08:02
Official

Hi Dallyn

We are sorry about this issue. We are aware of the issue and a call has been logged with our support team. The reason was that lightning struck the clubs equipment and it is taking some time for them to get back up and running. We are trying to make an alternative arrangement to secure your booking. One of our senior managers will be in contact shortly to discuss further.

playmoregolf with Momentum team

playmoregolf
playmoregolf's reply16 Feb 2017, 08:52
Official

Hi Dallyn

Thank you for taking my call earlier. We have found a solution. This was to do the booking manually directly with the club. After speaking with you, you have accepted this solution.

I just want to say thank you for your understanding in this matter. We hope the club resolves the issue on their side soon.

playmoregolf with Momentum team