WR
Winston R
1 reviews | Active since Mar 2022
21 Mar 2022, 09:04
Playmoregolf's inefficiency earns them money
I had a number of unsuccessful bookings with Playmoregolf in this year. They aren't very professional in dealing with these type of matters and show absolutely no sympathy to the inconvenience they may have caused to your day's planning. Instead they are very defensive and always blame the system or the course. My advise is to always check with the course directly after receiving your PMG booking confirmation email or sms. They also claim that they can't refund you in less than 7 working days. This means they earn interest and make money for being unreliable and inefficient. So don't expect them to improve anytime soon.
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playmoregolf's replyOfficial
25 Mar 2022, 11:12Good Day Winston
Thank you for bringing this to our attention. Could you please contact us on *** or provide us with you details so that we can check which bookings you are is referring to. We wouldn't cancel bookings unless it is from the course.We understand the inconvenience caused when bookings are cancelled.
We always strive to confirm with clubs whether they have golf days / other events planned, but the courses provide us with the times allocated to PMG. If a course informs us on short notice that they made a mistake, we try and find other means to accommodate members, like different times on the same day or other courses nearby, but as the issue usually occurs on short notice, other times and nearby courses are already booked.
Regarding the payment and refunds, we use MyGate as a third party vendor for online transactions. Unfortunately we can't control their policies and procedures, but the moment we refund the transaction on our side, it is out of our account and the money transfer happens on their side and the banks to release the funds.
Yours in Golf
Euginia
Thank you for bringing this to our attention. Could you please contact us on *** or provide us with you details so that we can check which bookings you are is referring to. We wouldn't cancel bookings unless it is from the course.We understand the inconvenience caused when bookings are cancelled.
We always strive to confirm with clubs whether they have golf days / other events planned, but the courses provide us with the times allocated to PMG. If a course informs us on short notice that they made a mistake, we try and find other means to accommodate members, like different times on the same day or other courses nearby, but as the issue usually occurs on short notice, other times and nearby courses are already booked.
Regarding the payment and refunds, we use MyGate as a third party vendor for online transactions. Unfortunately we can't control their policies and procedures, but the moment we refund the transaction on our side, it is out of our account and the money transfer happens on their side and the banks to release the funds.
Yours in Golf
Euginia
playmoregolf's reply25 Mar 2022, 11:12
Official
Good Day Winston
Thank you for bringing this to our attention. Could you please contact us on *** or provide us with you details so that we can check which bookings you are is referring to. We wouldn't cancel bookings unless it is from the course.We understand the inconvenience caused when bookings are cancelled.
We always strive to confirm with clubs whether they have golf days / other events planned, but the courses provide us with the times allocated to PMG. If a course informs us on short notice that they made a mistake, we try and find other means to accommodate members, like different times on the same day or other courses nearby, but as the issue usually occurs on short notice, other times and nearby courses are already booked.
Regarding the payment and refunds, we use MyGate as a third party vendor for online transactions. Unfortunately we can't control their policies and procedures, but the moment we refund the transaction on our side, it is out of our account and the money transfer happens on their side and the banks to release the funds.
Yours in Golf
Euginia
Thank you for bringing this to our attention. Could you please contact us on *** or provide us with you details so that we can check which bookings you are is referring to. We wouldn't cancel bookings unless it is from the course.We understand the inconvenience caused when bookings are cancelled.
We always strive to confirm with clubs whether they have golf days / other events planned, but the courses provide us with the times allocated to PMG. If a course informs us on short notice that they made a mistake, we try and find other means to accommodate members, like different times on the same day or other courses nearby, but as the issue usually occurs on short notice, other times and nearby courses are already booked.
Regarding the payment and refunds, we use MyGate as a third party vendor for online transactions. Unfortunately we can't control their policies and procedures, but the moment we refund the transaction on our side, it is out of our account and the money transfer happens on their side and the banks to release the funds.
Yours in Golf
Euginia