Playmoregolf Membership Card

I joined Playmoregolf a while back, now approaching a year and to date I await my membership card. I have called the call Centre on a number of occasions with promises that the card will be issued and I will receive an sms once delivered at the Fourways Pro Shop. On my last call the lady that I spoke to, Mary, undertook to come to me and am still waiting. This is unacceptable service and this is my last resort before I cancel the membership.