AB
Arthur B

1 reviews | Active since Jun 2015

07 Jun 2015, 17:15

PlayMoreGolf incorretly debiting me for 5 years!

4 years ago I opted to cancel my Play More Golf membership as I had not made use of it in the previous years. I went into the Tygervalley Pro Shop (where I had previously joined) to cancel the membership, I dealt with a woman in-store who cancelled it online for me and reassured me the process was complete and that I would no longer be paying any fee, and as a happy customer I left.<br> <br> To my utter horror I discovered this week that they had placed the membership on suspension and not cancelled it as I had requested. By doing this they have deducted a further R49 per month from my account for nearly 5 years for something I never requested. This is a total of 58 months between 30/08/2010 when they 'cancelled' to now, 07/06/15. Therefore they have taken a total of R2842.00 from my account!<br> <br> When I noticed this amount being deducted I immediately called in for this to be corrected and they don't want to take responsibility nor put me through to someone who will correct this wrong and refund my money! I am horrified at such service and poor responsibility, and that such a company as big and professional as Play More Golf would do a customer in.

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Replies (1)
playmoregolf
playmoregolf's reply08 Jun 2015, 12:25
Official
Hello Arthur Bain,

Hi Arthur,

Thank you for getting contacting us. As discussed this morning we received an email from you back in 2010 requesting suspension of your membership. This was done as per your instruction to us.

I have sent you a copy of the email for your information.

As discussed, we will cancel your membership effective immediately.

Please contact me should you have any further queries.

I am glad I could be of assistance and hopefully we will see you playing golf again sooner rather than later.

Kind regards,

Hannelie van den Berg

Email: ***