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Frank B
1 reviews | Active since Jun 2018
29 Jun 2019, 05:55
Playmore golf - poor customer experience
Since they changed the website I had issues with the following: - Troublshoot website -No buddies -I phoned for assistance, but I only received a rude short answer to say they can't help we have to use the website
After a long struggle, I canceled my account.
- The lady was very rude and said her manager will contact me , it been 3 week and no one has contacted me. Even though I canceled, they still deducted a debit order- after when joining paying extra so that this won't happen.
My advice- dont use playmore with momentum.
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Replies (2)
playmoregolf's replyOfficial
29 Jun 2019, 07:51Dear Frank B,
I can only apologise for what you report has happened. We have had our challenges with our new backend system introduction, however it is now working to our members satisfaction. Daily we are introducing new features that will enhance our member and golf club experience and we are also introducing new golf courses nationally, for you and your friends to go and experience.
I have alerted our Member Management Manager of your specific case and we will be in touch with you to sort out and correct any grievances that you have had to endure.
Your playmoregolf Team
I can only apologise for what you report has happened. We have had our challenges with our new backend system introduction, however it is now working to our members satisfaction. Daily we are introducing new features that will enhance our member and golf club experience and we are also introducing new golf courses nationally, for you and your friends to go and experience.
I have alerted our Member Management Manager of your specific case and we will be in touch with you to sort out and correct any grievances that you have had to endure.
Your playmoregolf Team
playmoregolf's reply29 Jun 2019, 07:51
Official
Dear Frank B,
I can only apologise for what you report has happened. We have had our challenges with our new backend system introduction, however it is now working to our members satisfaction. Daily we are introducing new features that will enhance our member and golf club experience and we are also introducing new golf courses nationally, for you and your friends to go and experience.
I have alerted our Member Management Manager of your specific case and we will be in touch with you to sort out and correct any grievances that you have had to endure.
Your playmoregolf Team
I can only apologise for what you report has happened. We have had our challenges with our new backend system introduction, however it is now working to our members satisfaction. Daily we are introducing new features that will enhance our member and golf club experience and we are also introducing new golf courses nationally, for you and your friends to go and experience.
I have alerted our Member Management Manager of your specific case and we will be in touch with you to sort out and correct any grievances that you have had to endure.
Your playmoregolf Team
playmoregolf's replyOfficial
04 Dec 2019, 14:05An agent has responded and specific request has been addressed.
Your playmoregolf Team
Your playmoregolf Team
playmoregolf's reply04 Dec 2019, 14:05
Official
An agent has responded and specific request has been addressed.
Your playmoregolf Team
Your playmoregolf Team