AT
Anthonie T

1 reviews | Active since Aug 2012

02 Sept 2015, 10:17

Playlessgolf

On 26August I made a booking through LMG for ERPM on the 29th of August. I made my payment but then received an email stating that my booking has been cancelled. I phoned the call centre and spoke to a lady called Ellonarh. She confirmed that payment has been received but something went wrong with the booking. She then said that she can send me a manual confirmation and all will be finr. After phoning back a second time she finally sent me my confirmation.<br> Then came Saturday. We were suppose to tee off at 12h22. When we arrived they had no confirmation or details about our booking. We were then informed that they were fully booked and it will be impossible for us to play. I showed him the email that Ellonarh sent me but he said that will not help. I then asked him to phone your call centre but he was not interested. After arguing for a few minutes the guy agreed that we can play if we paid them to which I disagreed. Another few minutes past and he finally agreed to phone the call centre. He spoke to a gentleman who said that Ellonarh is the only person that can help us but she is not in. After 45min he finally let us tee off. To say the least I played the worst golf of my life.

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Replies (1)
playmoregolf
playmoregolf's reply02 Sept 2015, 13:37
Official
Hello SuperPrit,

Good Day Anthonie

Thank you for contacting us.

I would once again apologise for the inconvenience. I am glad we could sort everything out and will be sending you the email as per our communication.

Should you have any further queries, please do not hesitate to contact us.

Enjoy your game,
Kind Regards

Euginia Mbekwa