PATHETIC PLAYMOREGOLF - NO REASON TO REMAIN MEMBER!!

I had a booking at South Downs for 30 June 2018 (Saturday). It was cancelled Thursday last week (28 June 2018). It is now 1 week later and I still have not received my R760 booking fee back from Playmoregolf. I have called in countless times - First call was done last week Thursday. I was told the payment would be reversed and I would receive a receipt of this. On Monday (01 July 2018) when I called to follow up on my payment I was told it was never done. Once again I logged it with the consultant to have it reversed. I received a receipt, however, it is now Wednesday (04 July 2018) and still no refund after being told it takes 24-48 hours since myself and Playmoregolf belong to the same bank! I was also told to go to my nearest branch as it is my banks fault. Feedback is that Playmoregolf NEVER TOLD MY BANK TO RELEASE THE FUNDS!! And to top it of a consultant named Michelle puts the phone down in my ear after having me on hold for 3 minutes!! Why is it so easy for you to collect my monthly debit order as well as demand payment in advance before booking is placed but then you take forever with my refund!?? And yet you still want me to refer you to my friends!? ABSOLUTELY PATHETIC from Playmoregolf staff! Check your records - I have been calling non stop for almost a week now!!! Can someone who is actually professional get back to me URGENTLY pelase!??