DS
Dion S
1 reviews | Active since Feb 2015
10 Feb 2015, 13:18
No response to email
Am trying to cancel my membership. Called their call center on 5th Feb. Was told they could not assist unless I emailed them my request. Did so on the same date. 5 days later and no response or acknowledgement of my mail. From the spam emails being received from them - my membership is still active!
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playmoregolf's replyOfficial
10 Feb 2015, 17:17Hello dions,
Hi Dion
It is not without egg on our faces that we are responding to this message.
We did an outlook migration over the weekend and unfortunately it created a back log of around 360 emails dating back to the 4th February of which one one them was very clearly yours. This is not your problem though, it is entirely ours. All i can say is, we are very sorry you received this level of service from us.
Please accept our humblest appologies for any inconvenince and frustration we have caused you.
We will get one of our agents to contact you first thing tomorrow morning to make sure that your request is settled.
Kind regards
The playmoregolf with Momentum team.
Hi Dion
It is not without egg on our faces that we are responding to this message.
We did an outlook migration over the weekend and unfortunately it created a back log of around 360 emails dating back to the 4th February of which one one them was very clearly yours. This is not your problem though, it is entirely ours. All i can say is, we are very sorry you received this level of service from us.
Please accept our humblest appologies for any inconvenince and frustration we have caused you.
We will get one of our agents to contact you first thing tomorrow morning to make sure that your request is settled.
Kind regards
The playmoregolf with Momentum team.
playmoregolf's reply10 Feb 2015, 17:17
Official
Hello dions,
Hi Dion
It is not without egg on our faces that we are responding to this message.
We did an outlook migration over the weekend and unfortunately it created a back log of around 360 emails dating back to the 4th February of which one one them was very clearly yours. This is not your problem though, it is entirely ours. All i can say is, we are very sorry you received this level of service from us.
Please accept our humblest appologies for any inconvenince and frustration we have caused you.
We will get one of our agents to contact you first thing tomorrow morning to make sure that your request is settled.
Kind regards
The playmoregolf with Momentum team.
Hi Dion
It is not without egg on our faces that we are responding to this message.
We did an outlook migration over the weekend and unfortunately it created a back log of around 360 emails dating back to the 4th February of which one one them was very clearly yours. This is not your problem though, it is entirely ours. All i can say is, we are very sorry you received this level of service from us.
Please accept our humblest appologies for any inconvenince and frustration we have caused you.
We will get one of our agents to contact you first thing tomorrow morning to make sure that your request is settled.
Kind regards
The playmoregolf with Momentum team.