No consideration for customer service.
The Playmore Golf membership model is terrible. Surely if you see a customer has not used the product for an extensive period of time, follow up, see how the client is doing. Playmore do not care about the client, or client experience but rather just in making a profit. I have phoned more than ounce to cancel my membership and they keep telling me one of their consultants will get back to me. I to date have not been contacted by anyone.
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playmoregolf's replyOfficial
03 Nov 2018, 06:59Dear Daniel L,
We appreciate your feedback, however we also need to remind you we are a digital online golf booking business which offers you the best golf courses, all around SA, at hugely subsidized rates. Not only this, but we have fantastic rewards that talk into golf retail discounts and practice access mid-week. As for your comments that we do not care, we have a call centre available to assist you with any questions or booking requirements and we also send out regular communication to our membership base. In reply to you calling our consultants, we note that over the past 4 days we have made over 20 calls to the number you have given us as a point of contact. No reply.
We look forward to assisting you with whatever query you might have and will continue trying to make contact with you on the numbers and email address you have listed as your point of contact.
Your playmoregolf Team
We appreciate your feedback, however we also need to remind you we are a digital online golf booking business which offers you the best golf courses, all around SA, at hugely subsidized rates. Not only this, but we have fantastic rewards that talk into golf retail discounts and practice access mid-week. As for your comments that we do not care, we have a call centre available to assist you with any questions or booking requirements and we also send out regular communication to our membership base. In reply to you calling our consultants, we note that over the past 4 days we have made over 20 calls to the number you have given us as a point of contact. No reply.
We look forward to assisting you with whatever query you might have and will continue trying to make contact with you on the numbers and email address you have listed as your point of contact.
Your playmoregolf Team
playmoregolf's reply03 Nov 2018, 06:59
Official
Dear Daniel L,
We appreciate your feedback, however we also need to remind you we are a digital online golf booking business which offers you the best golf courses, all around SA, at hugely subsidized rates. Not only this, but we have fantastic rewards that talk into golf retail discounts and practice access mid-week. As for your comments that we do not care, we have a call centre available to assist you with any questions or booking requirements and we also send out regular communication to our membership base. In reply to you calling our consultants, we note that over the past 4 days we have made over 20 calls to the number you have given us as a point of contact. No reply.
We look forward to assisting you with whatever query you might have and will continue trying to make contact with you on the numbers and email address you have listed as your point of contact.
Your playmoregolf Team
We appreciate your feedback, however we also need to remind you we are a digital online golf booking business which offers you the best golf courses, all around SA, at hugely subsidized rates. Not only this, but we have fantastic rewards that talk into golf retail discounts and practice access mid-week. As for your comments that we do not care, we have a call centre available to assist you with any questions or booking requirements and we also send out regular communication to our membership base. In reply to you calling our consultants, we note that over the past 4 days we have made over 20 calls to the number you have given us as a point of contact. No reply.
We look forward to assisting you with whatever query you might have and will continue trying to make contact with you on the numbers and email address you have listed as your point of contact.
Your playmoregolf Team