MV
Marcelo V

1 reviews | Active since Dec 2015

14 Dec 2015, 08:58

Lack of response

I tried to make a booking for last week Thursday at Copperleaf with no success. The third time round the payment went through and my booking was still cancelled the morning of the booking. I have sent numerous emails and tried phoning every day up to 3 times a day with no response from PMG. <br> <br> This is absolutely the worst service that I have received from a service provider. I was left with no booking and a few rands lighter. For a company that is desperate for customer you should probably do more to keep your current customers. If I don't receive feedback from you today I will be logging a dispute with my bank to reverse the transaction.

0
Replies (1)
playmoregolf
playmoregolf's reply14 Dec 2015, 09:27
Official
Hello Mvieira,

I have asked our call centre to make contact with you to correct this situation immediately.

Upgrades where made by our service provider that has caused certain elements of our system to crash. We are working 24/7 to correct these issues. Our call centre has been under huge pressure to get to each individual case.

We apologise for your obvious frustration. We will be calling you shortly to correct and deal with your concerns.

playmoregolf with Momentum management