Ignoring clients

Attempted to cancel a booking in order to rebook via the call center. Nobody answers. Absolutely nobody. According to them, it was due to loadshedding. Here's the problem, the loadshedding message is ALWAYS up on the website so how is one to know the difference? But what ticks me off the most is the utter lack of regard for customer service which followed. I was told in an e-mail that they cannot reach me on my phone. But what was actually happening is that the person would make my phone ring for 1 second and then put it down. I then requested for the matter to be escalated to a manager. No response received. I can confidently call you a bunch of *****! EVERY customer has the right to be heard if you know anything about business. You have completely violated that right. You reap what you sow. Losing customers will shortly form part of your core business.