DB
Dirk B
1 reviews | Active since Apr 2015
30 Apr 2015, 11:34
Horrible Call centre waiting times
I have spent basically my entire morning on the phone waiting for a consultant to do an urgent booking for tomorrow. <br> No answer and just getting cut off, this is ridiculous. How can you cut a customer off 6 times.<br> Get your act together, the sign up went very smooth and now you give this **** after sales service. <br> I don't want to hear an apology i want a phone call asap.
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Replies (1)
playmoregolf's replyOfficial
30 Apr 2015, 12:17Hello Karfoefels,
Hi Dirk
Firstly let me apologise that you were unable to contact us via the call centre line this morning, being a Thursday prior to a long weekend it gets a little crazy. In lieu of the fact that we know these matters could arise we have set up a voice mail box that is manned all day.
It gives you the option to leave a message at the 5 minute call mark.
I believe that Euginia has subsequently called you back and assisted you with your query.
Again, many apologies and thanks for the feedback.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
Hi Dirk
Firstly let me apologise that you were unable to contact us via the call centre line this morning, being a Thursday prior to a long weekend it gets a little crazy. In lieu of the fact that we know these matters could arise we have set up a voice mail box that is manned all day.
It gives you the option to leave a message at the 5 minute call mark.
I believe that Euginia has subsequently called you back and assisted you with your query.
Again, many apologies and thanks for the feedback.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
playmoregolf's reply30 Apr 2015, 12:17
Official
Hello Karfoefels,
Hi Dirk
Firstly let me apologise that you were unable to contact us via the call centre line this morning, being a Thursday prior to a long weekend it gets a little crazy. In lieu of the fact that we know these matters could arise we have set up a voice mail box that is manned all day.
It gives you the option to leave a message at the 5 minute call mark.
I believe that Euginia has subsequently called you back and assisted you with your query.
Again, many apologies and thanks for the feedback.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
Hi Dirk
Firstly let me apologise that you were unable to contact us via the call centre line this morning, being a Thursday prior to a long weekend it gets a little crazy. In lieu of the fact that we know these matters could arise we have set up a voice mail box that is manned all day.
It gives you the option to leave a message at the 5 minute call mark.
I believe that Euginia has subsequently called you back and assisted you with your query.
Again, many apologies and thanks for the feedback.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***