FK
Francois K
1 reviews | Active since Apr 2015
16 Apr 2015, 16:40
First time customer not getting a response
Booked my first golf game online and the booking was cancelled but money still taken off my account. Received no feedback also not getting through to call centre.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
playmoregolf's replyOfficial
17 Apr 2015, 08:36Hello Cer8erus,
Hi Francois
Thank you very much for the feedback.
We have had some technical challenges in the upgrading of our call centre system, thankfully they seem to be just about sorted out. I will get a call centre agent to call you immediately to assist you.
Unfortunately in times of regular load shedding we experience some cancellations due to the automation of the system being interrupted.
Different courses will go off line at different times and we have zero control over that.
We are searching for a solution this problem and look forward to getting better with time.
Many apologies for the inconvenience caused.
Kind regards
Vaughan Heidmann
***
Service & Sales Manager.
Hi Francois
Thank you very much for the feedback.
We have had some technical challenges in the upgrading of our call centre system, thankfully they seem to be just about sorted out. I will get a call centre agent to call you immediately to assist you.
Unfortunately in times of regular load shedding we experience some cancellations due to the automation of the system being interrupted.
Different courses will go off line at different times and we have zero control over that.
We are searching for a solution this problem and look forward to getting better with time.
Many apologies for the inconvenience caused.
Kind regards
Vaughan Heidmann
***
Service & Sales Manager.
playmoregolf's reply17 Apr 2015, 08:36
Official
Hello Cer8erus,
Hi Francois
Thank you very much for the feedback.
We have had some technical challenges in the upgrading of our call centre system, thankfully they seem to be just about sorted out. I will get a call centre agent to call you immediately to assist you.
Unfortunately in times of regular load shedding we experience some cancellations due to the automation of the system being interrupted.
Different courses will go off line at different times and we have zero control over that.
We are searching for a solution this problem and look forward to getting better with time.
Many apologies for the inconvenience caused.
Kind regards
Vaughan Heidmann
***
Service & Sales Manager.
Hi Francois
Thank you very much for the feedback.
We have had some technical challenges in the upgrading of our call centre system, thankfully they seem to be just about sorted out. I will get a call centre agent to call you immediately to assist you.
Unfortunately in times of regular load shedding we experience some cancellations due to the automation of the system being interrupted.
Different courses will go off line at different times and we have zero control over that.
We are searching for a solution this problem and look forward to getting better with time.
Many apologies for the inconvenience caused.
Kind regards
Vaughan Heidmann
***
Service & Sales Manager.