Extremely poor service

I joined PMG in the beginning of December on the PMG2 option. I paid all joining fees as well as the monthly fee, thinking I would be able to start playing in December since I've paid in full for the month of December. However, no rounds are showing on my profile, so I am unable to make use of the service I paid for. Tried calling the call center, just to be told that the system is offline (this has been ongoing for almost a week now) and they are unable to assist me. It seems like PMG is very happy to take our money, but there is no service at all afterwards. I even asked the call center to cancel my subscription and refund my money seeing that I can't use the service I paid for, just to be told they cannot do that either. In the couple of days I've been a member the only thing PMG has done was take my money and provide no service at all. I saw an earlier review of a user calling PMG ****** and I cannot say that I have seen anything to the contrary.