1 reviews | Active since Jul 2012
Extra Debit Order - FOR WHAT!!
A few months ago I requested my World Of Golf membership be cancelled and changed to PMG 2. I have had the luxury of using PMG 2 for a few months at a cost of R349 per month. For some reason my account is also being debited for another amount of R230. Not sure why as my world of golf membership was only R199 per month. I have emailed Play more golf, I have asked the salesman (Shane) @ *** GIlloolys to sort this out. I received a call from a woman around the 11th March sometime saying that my account was ********ly upgraded to the next package by Shane and was told that she would get back to me regarding my refund etc. THANK GOODNESS I DIDNT HOLD MY BREATH!!! I am really really disappointed in the way this has all been handled or not handled (whichever you would prefer) Lets get this sorted!!!!
Hi Kevin
Let me start by apologising for this incident that I can only explain as an absolute melt down in customer service and failure to follow up.
Secondly I would like to thank you for bringing the matter to our attention, it is feedback like this that allows to improve and eradicate the issues surrounding bad service.
I believe our accounts / admin department was in touch with you first thing this morning and have agreed that the refund of R 690 will take place immediately and that your billing moving forward has been rectified.
Once again, I truly am sorry for the frustration and unnecessary aggrevation that you experienced.
Kindest regards
Vaughan Heidmann
Service & Sales Manager
***
Hi Kevin
Let me start by apologising for this incident that I can only explain as an absolute melt down in customer service and failure to follow up.
Secondly I would like to thank you for bringing the matter to our attention, it is feedback like this that allows to improve and eradicate the issues surrounding bad service.
I believe our accounts / admin department was in touch with you first thing this morning and have agreed that the refund of R 690 will take place immediately and that your billing moving forward has been rectified.
Once again, I truly am sorry for the frustration and unnecessary aggrevation that you experienced.
Kindest regards
Vaughan Heidmann
Service & Sales Manager
***