JM
Jacques M
1 reviews | Active since Sept 2009
01 Apr 2015, 11:02
Debit Orders without any knowledge
I have tried phoning the call center but the number is not in service, I have sent mail and I have tried phoning a number that I saw on HelloPeter. Long story short... I cancelled my subscription to PMG over a year ago, the guy I spoke to convinced me that I should not cancel completely but rather suspend the account (In this way I would not have to pay joining fees again if I ever decided to reinstate my membership) which I gladly did. Last year (July or August) I saw that the chances of me joining again was slim as I do not live near a Golf Village etc anymore which made me cancel my subscription. My question is, why was there a debit order deducted from my account yesterday for the amount of R269??
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playmoregolf's replyOfficial
01 Apr 2015, 14:58Hello jakkals1,
Hello Jacques
I would like to first thank you for bringing this matter to our attention. it is feedback on incidents like this, that allow us to improve.
We unfortunately had a technical fault on the phone lines yesterday and today, thankfully that seems to be resolved now.
I have looked into your membership profile and identified the R 269 debit order reason, it was the set auto reactivation date from when you initially suspended the membership a year ago.
Unfortunately I did not find any record or communication on the request to cancel the membership.
I have however instructed the admin department to please process a refund of the amount, which you should receive in about a week. i have also requested that the membership be cancelled as per your request.
Please accept my humblest apologies for the inconvenience caused to you.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
Hello Jacques
I would like to first thank you for bringing this matter to our attention. it is feedback on incidents like this, that allow us to improve.
We unfortunately had a technical fault on the phone lines yesterday and today, thankfully that seems to be resolved now.
I have looked into your membership profile and identified the R 269 debit order reason, it was the set auto reactivation date from when you initially suspended the membership a year ago.
Unfortunately I did not find any record or communication on the request to cancel the membership.
I have however instructed the admin department to please process a refund of the amount, which you should receive in about a week. i have also requested that the membership be cancelled as per your request.
Please accept my humblest apologies for the inconvenience caused to you.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
playmoregolf's reply01 Apr 2015, 14:58
Official
Hello jakkals1,
Hello Jacques
I would like to first thank you for bringing this matter to our attention. it is feedback on incidents like this, that allow us to improve.
We unfortunately had a technical fault on the phone lines yesterday and today, thankfully that seems to be resolved now.
I have looked into your membership profile and identified the R 269 debit order reason, it was the set auto reactivation date from when you initially suspended the membership a year ago.
Unfortunately I did not find any record or communication on the request to cancel the membership.
I have however instructed the admin department to please process a refund of the amount, which you should receive in about a week. i have also requested that the membership be cancelled as per your request.
Please accept my humblest apologies for the inconvenience caused to you.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***
Hello Jacques
I would like to first thank you for bringing this matter to our attention. it is feedback on incidents like this, that allow us to improve.
We unfortunately had a technical fault on the phone lines yesterday and today, thankfully that seems to be resolved now.
I have looked into your membership profile and identified the R 269 debit order reason, it was the set auto reactivation date from when you initially suspended the membership a year ago.
Unfortunately I did not find any record or communication on the request to cancel the membership.
I have however instructed the admin department to please process a refund of the amount, which you should receive in about a week. i have also requested that the membership be cancelled as per your request.
Please accept my humblest apologies for the inconvenience caused to you.
Kind regards
Vaughan Heidmann
Sales & Service Manager
***