1 reviews | Active since Jul 2016
Continual incompetence
<p>Once again, I played in a competition day with PMG only to arrive to the course with no PMG employees present and nobody at the course knowing what is going on. Playing a competition where you have no idea what the format is seems to be the norm these days. After my last complaint I was told that this would never happen again. I was promised that there would be people at the course to welcome me and inform me about the competition but once again I was let down. If only PMG didn't have the complete monopoly on golf in SA, if they had any competition you would be out of business. Really pathetic</p>
Hi 99Hash
We are very sorry to hear about this situation. One of our senior representatives will be in contact with you shortly to resolve the matter.
playmoregolf with Momentum Team
Hi 99Hash
We are very sorry to hear about this situation. One of our senior representatives will be in contact with you shortly to resolve the matter.
playmoregolf with Momentum Team
Dear Nicholas
We thank you for your message on Hello Peter. After investigation it should be noted that you and your friend teed off earlier than your allocated time. As you are aware, we get a block booking of times at golf clubs where we play these events. While this new time was offered to you by the clubs operational staff, it was outside our allocated times. More so, you then left the other two PMG members that were booked with you, playing a two ball in the middle of our allocated field? It should also be noted that our PMG organiser for the day was on the tee at least 12 minutes before our first group teed off, however you were playing already so therefore you missed out on this. It is sad to hear that you did not experience the PMG event at its best, as you chose to tee off and not inform us of your changed arrangements. As to reference to your last experience, I’m sorry that our immediate efforts and compensation linked to that complaint were not recognised or made mention of in your recent complaint. Today, we have called you and run thru all this detail, however you remain adamant that we are responsible.
We remain committed to bringing golfers to golf courses at affordable pricing. However golfers must at all times conform to the rules of the game and the courses rules where they are playing.
Playmoregolf with Momentum Operational Team
Dear Nicholas
We thank you for your message on Hello Peter. After investigation it should be noted that you and your friend teed off earlier than your allocated time. As you are aware, we get a block booking of times at golf clubs where we play these events. While this new time was offered to you by the clubs operational staff, it was outside our allocated times. More so, you then left the other two PMG members that were booked with you, playing a two ball in the middle of our allocated field? It should also be noted that our PMG organiser for the day was on the tee at least 12 minutes before our first group teed off, however you were playing already so therefore you missed out on this. It is sad to hear that you did not experience the PMG event at its best, as you chose to tee off and not inform us of your changed arrangements. As to reference to your last experience, I’m sorry that our immediate efforts and compensation linked to that complaint were not recognised or made mention of in your recent complaint. Today, we have called you and run thru all this detail, however you remain adamant that we are responsible.
We remain committed to bringing golfers to golf courses at affordable pricing. However golfers must at all times conform to the rules of the game and the courses rules where they are playing.
Playmoregolf with Momentum Operational Team