AR
Anton R

1 reviews | Active since Jun 2014

01 Oct 2015, 08:06

Cancelation of membership not being processed

I have made numerous phone calls to Play More Golf to cancel my membership. I was instructed every time to send an email to [Email Removed] to instruct them to cancel my membership. <br> The day before the debit order runs I tried to check if my membership was canceled by phoning them. After I was waiting for a consultant for more than 10 minutes. I again sent an email to try and confirm that my previous requests to cancel have been processed. <br> It seems that this is the case with many other people. I have been waiting for the cancelation of my membership for 5 weeks. In my request I specifically stated that I do not mid paying for the last month, but that the membership should be canceled after that payment. Should I be so lucky that Play More Golf get back to me I will most defiantly request my money back for the past month. <br> Frustrated member 622377.<br>

0
Replies (1)
playmoregolf
playmoregolf's reply01 Oct 2015, 16:18
Official
Hello Customer97,

Dear Anton,
Your request has been forwarded to our retention office and will be processes. We would hate to loose you as a golfer and therefore will offer you a chance to keep on practising. In the morning one of our consultants will make contact with you. We will also make sure you get credited for what is owing to you.
Our sincere apologies for this inconvenience.
Playmoregolf Management